Concord Complete: All Your Textbook Resources in One Place
Concord Complete, previously known as Follett ACCESS, is a collaboration between Concord University and the Campus Store designed to provide students with all required course materials at a reduced cost. This program ensures students have access to their textbooks and course materials by the first day of class, supporting academic success.
How Concord Complete Works:
- Automatic Enrollment: All students are automatically enrolled in Concord Complete each semester.
- Course Registration: After registering for courses during the enrollment period, Concord University provides the Campus Store with a list of required materials for each student/course.
- Preparation of Materials: The Campus Store gathers all necessary course materials, including both physical and digital formats.
- Distribution:
- Physical Textbooks: On-campus students can pick up their textbooks at the Campus Store at the start of the term. Online-only students will have their materials shipped to their address on file.
Digital Materials: Students will receive Instruction Emails called “Important Information Regarding your Course Materials for the upcoming Term” from shop@em.follett.com 1 week prior to Class Start. This will give you details by course on your required materials for the semester.
- Physical Textbooks: On-campus students can pick up their textbooks at the Campus Store at the start of the term. Online-only students will have their materials shipped to their address on file.
- Billing: A flat fee of $23 per credit hour is added to the student’s tuition bill for participation in Concord Complete. This charge can be paid along with other university fees or using financial aid.
Accessing Your Textbooks:
- Physical Textbooks: On-campus students can pick up their textbooks at the Campus Store at the start of the term. Online-only students will have their materials shipped to their address on file.
- Digital Materials: Students will receive Instruction Emails called “Important Information Regarding your Course Materials for the upcoming Term” from shop@em.follett.com 1 week prior to Class Start. This will give you details by course on your required materials for the semester.
Opting Out of the Program:
While participation in Concord Complete is automatic, students have the option to opt out each semester if they choose. Note that opting out applies to all courses for the term; partial participation is not permitted. The opt-out portal opens and closes on specific dates each semester (see dates by semester listed in the FAQ’s). Opt-out details and instructions are sent to each enrolled student via Concord email called “Welcome to Concord Complete”. Please note that if you opt-out, you will then be responsible for obtaining the required course materials on your own.
Additional Information:
- Dropping/Adding Courses: If you adjust your course schedule during the add/drop period, visit the Campus Store for assistance with your course materials.
- Returning Materials: Printed materials are no longer rentals and do not need to be returned. However, you can participate in the buyback program at the end of the term if desired.
- Contact Information: For questions about Concord Complete, contact the Campus Store at (304) 384-5314 or visit the Campus Bookstore website.
By participating in Concord Complete, students can ensure they have all necessary materials for their courses at a reduced cost, contributing to a successful academic experience.
